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FAQs

What is the minimum fuel delivery amount?

The minimum fuel delivery amount varies from branch to branch. For branch specific minimum delivery amounts please contact your local branch.

Is there a cost to sign up for automatic delivery?

No cost! Bluewave Energy offers this service free of charge. Our state-of-the-art energy management system will estimate when and how frequently you will require a delivery based on variables such as the size of your home, past consumption amounts and weather conditions. Leave the estimates to us, so you can focus on other things.

How do I earn AIR MILES® Reward Miles?

You will earn 1 AIR MILES® Reward Mile for every 30 Litres of residential heating oil purchased, as well for every $30 spent on residential equipment.

How can I add my AIR MILES® Collector number to my account?

Call your local Bluewave Energy branch location with your AIR MILES® number or fill out the AIR MILES® Number Submission Form online and you will start earning AIR MILES® Reward Miles immediately on all future purchases.

How do I schedule a delivery?

To schedule a home heating oil delivery, fill out the Order Fuel Online Form, or contact your local Bluewave Energy branch location.

How do I schedule a service appointment?

To schedule a service appointment, fill out the online Bluewave Energy Equipment Service Plan form, or contact your local Bluewave Energy branch location.

How can I make a payment on my account?

You can quickly and conveniently view and pay your bill online using the Bluewave Energy My Account. To register on My Account for the first time, have a copy of your statement on-hand and click here to register now!

How do I open an account?

To open a new residential home heating oil account, simply click here to fill out an online application. The information will be submitted to a local Bluewave Energy sales representative who will contact you to open the account.

How does Budget Billing Service work?

The Bluewave Energy Budget Billing Service is a great way to manage your monthly oil bills. The monthly payment is calculated by estimating your total yearly cost and dividing it by the number of payments you’ll be making during the budget season.

How do I cancel my account?

To close an account or to make changes to an existing account, please contact your local Bluewave Energy branch location.

Who qualifies for the CANEX discount?

You may be eligible for this Program if you are a:

  • Canadian Armed Forces Member for Veteran (including dependents)
  • Civilian DND or NPF Employee
  • RCMP Member
Eligible customers can save up to 4 cents per litre* off the regular delivered price of home heating products (oil or propane) and you could also qualify for an additional rebate based on all your home heating purchases.
How do I sign up for the CANEX discount?

Complete the Online Referral Form to receive further information about the service and the terms and conditions of the Program in your area. Once your eligibility is confirmed, one of our home heating experts will help you select a plan that meets your needs.

Is eService still available?

eService was discontinued on August 1st. For more details on this change please visit here.

Is eBilling still available?

Yes, eBilling is still available for customers who wish to receive an email alert that your bill is ready.

How do I register for My Account?

To sign up on My Account for the first time, have a copy of your statement on hand and locate your:

  • Account Number
  • Invoice Number
  • Invoice Date

Click here to register  Visit My Account FAQs

 

Bluewave Energy - A Brand of Parkland Fuel Corporation
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