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FAQs

What does Bluewave Energy do?

Bluewave Energy is a Canadian petroleum distribution leader that specializes in delivering high-quality fuel, propane, lubricants and equipment to a growing number of businesses of all sizes—whether you’re in the oil and gas (oilfield services), construction, transport, agriculture, forestry, mining, fishing, commercial real estate, or other industries.

What is Bluewave Energy’s relationship to Parkland Fuel Corporation?

Bluewave Energy became a division of Parkland Fuel Corporation in 2010 and has greater access to supply, expanded delivery fleets and a larger number of customer service staff available to assist you.

Where can I review my invoices and fuel consumption?

You can review all your invoices and usage history under the Bluewave Energy My Account. This online access is available 24/7 and allows you to manage all your accounts in one convenient place.

What are your fuel quality standards?

Our fuel meets strict quality standards as required by the Canadian General Standards Board (CGSB). We also comply with low temperature flow pour point and cloud point specifications, particularly in much colder climates such as the Northwest Territories where wintertime conditions can be extreme.

What are the benefits of Shell Diesel Extra?

Shell Diesel Extra is a technologically advanced diesel fuel formula specially designed to help save fuel by up to 3%*. It can help maintain engine performance and prevent fuel system corrosion, which can help you reduce operating costs. 

* Over the lifetime of the vehicle. Compared to regular diesel without a fuel economy formula. Savings may vary per truck/vehicle, driving conditions and driving style.

Is eService still available?

eService was discontinued on August 1st. For more details on this change please visit here.

Is eBilling still available?

Yes, eBilling is still available for customers who wish to receive an email alert that your bill is ready.

How do I register for My Account?

To sign up on My Account for the first time, have a copy of your statement on hand and locate your:

  • Account Number
  • Invoice Number
  • Invoice Date
Click here to register    Visit My Account FAQs
What should I do if my cardlock card is lost or stolen?

If you are located in Western Canada (British Columbia to Manitoba), please call 1-877-500-3835. Please note that this number is managed by our sister company Columbia Fuels, and they will answer the phone as such.

If you are located in Eastern Canada (Ontario to Nova Scotia), please contact your local branch for assistance.

Ontario Cap and Trade Q & A

What is Cap and Trade?

Cap and Trade is a new fuel charge that is legislated by the Government of Ontario to directly address climate change and reduce greenhouse gas emissions. Under this new legislation, all fuel suppliers who import oil, propane, and gas into the province are now required to purchase emissions credits in order to be able to supply you with fuel.

If this is not a tax, what is it?

Cap and Trade is not a tax. It is an emissions charge— or a ‘tariff’—added to the price on all fuel in the Province of Ontario for the cost of carbon pollution.

Who is impacted by Cap and Trade?

A. Every resident of Ontario will be affected by Cap and Trade either directly or indirectly because everyone consumes fuel energy. According to the Government of Ontario, everyone is responsible to play a role in reducing greenhouse gas emissions to help the environment.

Why is it not a set price?

The cost per litre, with the added Cap and Trade fee, may vary. If the emissions charge changes, the charge on your bill will be adjusted accordingly.

Will all fuel suppliers/importers charge the same emissions fee?

No. Charges may vary by supplier/importer.

How can I reduce my energy consumption?

The Government of Ontario is planning on granting a rebate of a portion of the emissions revenue to Ontario home-owners via the Green Investment Fund. Qualified residents may be eligible to receive up to $5,000 in rebates – that means cash directly back in your pocket. All you have to do is complete at least two energy upgrades that accomplish energy savings.

If you are thinking of upgrading your furnace, boiler or hot water heater to a more energy-efficient unit, or convert from oil to propane, request an equipment quote now. We can direct you to a certified energy auditor or you can visit: www.ohecip.ca

Alberta Carbon Levy Q & A

What is the carbon levy?

The carbon levy is being introduced by the Alberta Government under The Climate Leadership Plan to reduce carbon emissions and will be in effect January 1, 2017.

An economy-wide price on carbon is the most cost-effective way to reduce greenhouse gas emissions that cause climate change. The carbon levy will be applied to purchases of heating and transportation fuels such as diesel, gasoline, natural gas and propane.

What types of fuel are subject to the carbon levy and what are the rates?

The carbon levy will apply to purchases of all fossil fuels that produce greenhouse gas (GHG) emissions when combusted. This includes fuels used for transportation and heating purposes. The carbon levy will not apply directly to consumer purchases of electricity.

The carbon price of $20 per tonne, effective January 1, 2017, will be applied to individual fuels based on the amount of GHG emissions released when the fuel is combusted. This price will rise to $30 per tonne on January 1, 2018.

Carbon Levy Rates – Major Fuels

Type of FuelJanuary 1, 2017 Rate ($20/tonne)January 1, 2018 Rate ($30/tonne)
Diesel 5.35 ¢/L 8.03 ¢/L
Gasoline 4.49 ¢/L 6.73 ¢/L
Propane 3.08 ¢/L 4.62 ¢/L

All of the fuels that have a carbon levy applied to them can be found on the Carbon Levy Rates table.

How will the carbon levy be displayed on invoices?

The carbon levy will be displayed as a separate line item on our invoices.

Who qualifies for an exemption from the carbon levy?

Current exemptions from the carbon levy are indicated below, including:

  • Purchases of fuel on-reserve or at other prescribed locations by eligible First Nations and individuals for personal and business use
  • Marked gasoline and diesel used by farmers in farming operations
  • Biofuels, including biomethane, biodiesel and ethanol
  • Inter-jurisdictional flights
  • Fuel sold for export
  • Industrial exemptions in cases where fuel is used in industrial processes but not combusted
  • Natural gas produced and consumed on site by conventional oil and gas producers (until Jan 1, 2023)
  • The use of heating fuels on sites subject to the Specified Gas Emitters Regulations (SGER)/output-based allocation regime

Customers should submit their exemption certificate or license with Bluewave Energy account number to Commodity.Tax@parkland.ca

Where do I find more information on the Alberta carbon levy?
Bluewave Energy - A Brand of Parkland Fuel Corporation
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