FAQs

The minimum fuel delivery amount varies from branch to branch. For branch specific minimum delivery amounts please contact your local branch.

No cost! Bluewave Energy offers this service free of charge. Our state-of-the-art energy management system will estimate when and how frequently you will require a delivery based on variables such as the size of your home, past consumption amounts and weather conditions. Leave the estimates to us, so you can focus on other things.

• To sign up for automatic delivery click here.

You will get 1 Reward Mile for every 30 Litres of residential heating oil purchased, as well for every $30 spent on residential equipment.

• Learn more about our referral program

Call your local Bluewave Energy branch location with your AIR MILES® Collector Number or fill out the AIR MILES® Collector Number Submission Form online and you will start collecting AIR MILES® Reward Miles immediately on all future purchases.

• Click here to find the branch location nearest you

To schedule a home heating oil delivery, fill out the Order Fuel Online Form, or contact your local Bluewave Energy branch location.

To schedule a service appointment, fill out the online Bluewave Energy Equipment Service Plan form, or contact your local Bluewave Energy branch location.

You can quickly and conveniently view and pay your bill online using the Bluewave Energy My Account. To register on My Account for the first time, have a copy of your statement on-hand and click here to register now!

To open a new residential home heating oil account, simply click here to fill out an online application. The information will be submitted to a local Bluewave Energy sales representative who will contact you to open the account.

The Bluewave Energy Budget Billing Service is a great way to manage your monthly oil bills. The monthly payment is calculated by estimating your total yearly cost and dividing it by the number of payments you’ll be making during the budget season.

• Click here to learn more about our Budget Billing Service

To close an account or to make changes to an existing account, please contact your local Bluewave Energy branch location.

• Click here to find the branch location nearest you

You may be eligible for this Program if you are a:

• Canadian Armed Forces Member for Veteran (including dependents)
• Civilian DND or NPF Employee
• RCMP Member

Complete the Online Referral Form to receive further information about the service and the terms and conditions of the Program in your area. Once your eligibility is confirmed, one of our home heating experts will help you select a plan that meets your needs.

eService was discontinued on August 1st. For more details on this change please visit here.

Yes, eBilling is still available for customers who wish to receive an email alert that your bill is ready.

To sign up on My Account for the first time, have a copy of your statement on hand and locate your:

• Account Number
• Invoice Number
• Invoice Date

Click here to register  Visit My Account FAQs

Cap and Trade is a new fuel charge that is legislated by the Government of Ontario to directly address climate change and reduce greenhouse gas emissions. Under this new legislation, all fuel suppliers who import oil, propane, and gas into the province are now required to purchase emissions credits in order to be able to supply you with fuel.

Cap and Trade is not a tax. It is an emissions charge— or a ‘tariff’—added to the price on all fuel in the Province of Ontario for the cost of carbon pollution.

A. Every resident of Ontario will be affected by Cap and Trade either directly or indirectly because everyone consumes fuel energy. According to the Government of Ontario, everyone is responsible to play a role in reducing greenhouse gas emissions to help the environment.

The cost per litre, with the added Cap and Trade fee, may vary. If the emissions charge changes, the charge on your bill will be adjusted accordingly.

No. Charges may vary by supplier/importer.

The Government of Ontario is planning on granting a rebate of a portion of the emissions revenue to Ontario home-owners via the Green Investment Fund. Qualified residents may be eligible to receive up to $5,000 in rebates – that means cash directly back in your pocket. All you have to do is complete at least two energy upgrades that accomplish energy savings.

If you are thinking of upgrading your furnace, boiler or hot water heater to a more energy-efficient unit, or convert from oil to propane, request an equipment quote now. We can direct you to a certified energy auditor or you can visit: www.ohecip.ca

www.ontario.ca/page/cap-and-trade

Call: 1-888-217-3326 (toll-free)

Email: CThelp@ontario.ca

The carbon levy is being introduced by the Alberta Government under The Climate Leadership Plan to reduce carbon emissions and will be in effect January 1, 2017.

An economy-wide price on carbon is the most cost-effective way to reduce greenhouse gas emissions that cause climate change. The carbon levy will be applied to purchases of heating and transportation fuels such as diesel, gasoline, natural gas and propane.

The carbon levy will apply to purchases of all fossil fuels that produce greenhouse gas (GHG) emissions when combusted. This includes fuels used for transportation and heating purposes. The carbon levy will not apply directly to consumer purchases of electricity.

The carbon price of $20 per tonne, effective January 1, 2017, will be applied to individual fuels based on the amount of GHG emissions released when the fuel is combusted. This price will rise to $30 per tonne on January 1, 2018.

Carbon Levy Rates – Major Fuels

All of the fuels that have a carbon levy applied to them can be found on the Carbon Levy Rates table.

The carbon levy will be displayed as a separate line item on our invoices.

Current exemptions from the carbon levy are indicated below, including:

• Purchases of fuel on-reserve or at other prescribed locations by eligible First Nations and individuals for personal and business use
• Marked gasoline and diesel used by farmers in farming operations
• Biofuels, including biomethane, biodiesel and ethanol
• Inter-jurisdictional flights
• Fuel sold for export
• Industrial exemptions in cases where fuel is used in industrial processes but not combusted
• Natural gas produced and consumed on site by conventional oil and gas producers (until Jan 1, 2023)
• The use of heating fuels on sites subject to the Specified Gas Emitters Regulations (SGER)/output-based allocation regime

Customers should submit their exemption certificate or license with Bluewave Energy account number to Commodity.Tax@parkland.ca

• Visit: finance.alberta.ca
• Call: 780-644-4300 (if calling long distance within Alberta, call 310-0000, then dial 780-644-4300) 
• Email: TRA.CarbonLevy@gov.ab.ca