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FAQs

What is the minimum fuel delivery amount?

The minimum fuel delivery amount varies from branch to branch. For branch specific minimum delivery amounts please contact your local branch.

Is there a cost to sign up for automatic delivery?

No cost! Bluewave Energy offers this service free of charge. Our state-of-the-art energy management system will estimate when and how frequently you will require a delivery based on variables such as the size of your home, past consumption amounts and weather conditions. Leave the estimates to us, so you can focus on other things.

How do I get AIR MILES® Reward Miles?

You will get 1 Reward Mile for every 30 Litres of residential heating oil purchased, as well for every $30 spent on residential equipment.

How can I add my AIR MILES® Collector Number to my account?

Call your local Bluewave Energy branch location with your AIR MILES® Collector Number or fill out the AIR MILES® Collector Number Submission Form online and you will start collecting AIR MILES® Reward Miles immediately on all future purchases.

How do I schedule a delivery?

To schedule a home heating oil delivery, fill out the Order Fuel Online Form, or contact your local Bluewave Energy branch location.

How do I schedule a service appointment?

To schedule a service appointment, fill out the online Bluewave Energy Equipment Service Plan form, or contact your local Bluewave Energy branch location.

How can I make a payment on my account?

You can quickly and conveniently view and pay your bill online using the Bluewave Energy My Account. To register on My Account for the first time, have a copy of your statement on-hand and click here to register now!

How do I open an account?

To open a new residential home heating oil account, simply click here to fill out an online application. The information will be submitted to a local Bluewave Energy sales representative who will contact you to open the account.

How does Budget Billing Service work?

The Bluewave Energy Budget Billing Service is a great way to manage your monthly oil bills. The monthly payment is calculated by estimating your total yearly cost and dividing it by the number of payments you’ll be making during the budget season.

How do I cancel my account?

To close an account or to make changes to an existing account, please contact your local Bluewave Energy branch location.

Who qualifies for the CANEX discount?

You may be eligible for this Program if you are a:

  • Canadian Armed Forces Member for Veteran (including dependents)
  • Civilian DND or NPF Employee
  • RCMP Member
Eligible customers can save up to 4 cents per litre* off the regular delivered price of home heating products (oil or propane) and you could also qualify for an additional rebate based on all your home heating purchases.
How do I sign up for the CANEX discount?

Complete the Online Referral Form to receive further information about the service and the terms and conditions of the Program in your area. Once your eligibility is confirmed, one of our home heating experts will help you select a plan that meets your needs.

Is eService still available?

eService was discontinued on August 1st. For more details on this change please visit here.

Is eBilling still available?

Yes, eBilling is still available for customers who wish to receive an email alert that your bill is ready.

How do I register for My Account?

To sign up on My Account for the first time, have a copy of your statement on hand and locate your:

  • Account Number
  • Invoice Number
  • Invoice Date

Click here to register  Visit My Account FAQs

 

Ontario Cap and Trade Q & A

What is Cap and Trade?

Cap and Trade is a new fuel charge that is legislated by the Government of Ontario to directly address climate change and reduce greenhouse gas emissions. Under this new legislation, all fuel suppliers who import oil, propane, and gas into the province are now required to purchase emissions credits in order to be able to supply you with fuel.

If this is not a tax, what is it?

Cap and Trade is not a tax. It is an emissions charge— or a ‘tariff’—added to the price on all fuel in the Province of Ontario for the cost of carbon pollution.

Who is impacted by Cap and Trade?

A. Every resident of Ontario will be affected by Cap and Trade either directly or indirectly because everyone consumes fuel energy. According to the Government of Ontario, everyone is responsible to play a role in reducing greenhouse gas emissions to help the environment.

Why is it not a set price?

The cost per litre, with the added Cap and Trade fee, may vary. If the emissions charge changes, the charge on your bill will be adjusted accordingly.

Will all fuel suppliers/importers charge the same emissions fee?

No. Charges may vary by supplier/importer.

How can I reduce my energy consumption?

The Government of Ontario is planning on granting a rebate of a portion of the emissions revenue to Ontario home-owners via the Green Investment Fund. Qualified residents may be eligible to receive up to $5,000 in rebates – that means cash directly back in your pocket. All you have to do is complete at least two energy upgrades that accomplish energy savings.

If you are thinking of upgrading your furnace, boiler or hot water heater to a more energy-efficient unit, or convert from oil to propane, request an equipment quote now. We can direct you to a certified energy auditor or you can visit: www.ohecip.ca

Alberta Carbon Levy Q & A

What is the carbon levy?

The carbon levy is being introduced by the Alberta Government under The Climate Leadership Plan to reduce carbon emissions and will be in effect January 1, 2017.

An economy-wide price on carbon is the most cost-effective way to reduce greenhouse gas emissions that cause climate change. The carbon levy will be applied to purchases of heating and transportation fuels such as diesel, gasoline, natural gas and propane.

What types of fuel are subject to the carbon levy and what are the rates?

The carbon levy will apply to purchases of all fossil fuels that produce greenhouse gas (GHG) emissions when combusted. This includes fuels used for transportation and heating purposes. The carbon levy will not apply directly to consumer purchases of electricity.

The carbon price of $20 per tonne, effective January 1, 2017, will be applied to individual fuels based on the amount of GHG emissions released when the fuel is combusted. This price will rise to $30 per tonne on January 1, 2018.

Carbon Levy Rates – Major Fuels

Type of FuelJanuary 1, 2017 Rate ($20/tonne)January 1, 2018 Rate ($30/tonne)
Diesel 5.35 ¢/L 8.03 ¢/L
Gasoline 4.49 ¢/L 6.73 ¢/L
Propane 3.08 ¢/L 4.62 ¢/L

All of the fuels that have a carbon levy applied to them can be found on the Carbon Levy Rates table.

How will the carbon levy be displayed on invoices?

The carbon levy will be displayed as a separate line item on our invoices.

Who qualifies for an exemption from the carbon levy?

Current exemptions from the carbon levy are indicated below, including:

  • Purchases of fuel on-reserve or at other prescribed locations by eligible First Nations and individuals for personal and business use
  • Marked gasoline and diesel used by farmers in farming operations
  • Biofuels, including biomethane, biodiesel and ethanol
  • Inter-jurisdictional flights
  • Fuel sold for export
  • Industrial exemptions in cases where fuel is used in industrial processes but not combusted
  • Natural gas produced and consumed on site by conventional oil and gas producers (until Jan 1, 2023)
  • The use of heating fuels on sites subject to the Specified Gas Emitters Regulations (SGER)/output-based allocation regime

Customers should submit their exemption certificate or license with Bluewave Energy account number to Commodity.Tax@parkland.ca

Where do I find more information on the Alberta carbon levy?


* Coverage of products, services and promotions may differ in certain areas. Certain conditions apply. Bluewave and Parkland reserve the right to cancel, terminate, modify, change, amend, suspend or continue the AIR MILES® Reward Program at any time without prior notice.

™ All of the Bluewave Energy trademarks are owned by Parkland Fuel Corporation.

®/™ Trademarks of AM Royalties Limited Partnership used under license by LoyaltyOne, Co.

Bluewave Energy - A Brand of Parkland Fuel Corporation
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